Read the HK Realpower return window, eligibility rules, exchange handling, and refund timing before you purchase. This page is intentionally written in long-form document style so shoppers can see not only the headline rule, but also the practical review logic, support expectations, and handling context that usually sits behind the rule.
Return window
1.1 Return window
Eligible full-price items may be returned within 30 days of delivery.
In practical terms, this section explains how HK Realpower expects to handle return window during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
To avoid doubt, return, exchange, and refund outcomes are reviewed against the condition of the item, the timing of the request, the information supplied by the customer, and any specific exception shown on the product page, order record, or final-sale notice.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
1.2 Return window
Items must be requested for return before the 30-day window closes.
In practical terms, this section explains how HK Realpower expects to handle return window during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
To avoid doubt, return, exchange, and refund outcomes are reviewed against the condition of the item, the timing of the request, the information supplied by the customer, and any specific exception shown on the product page, order record, or final-sale notice.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
1.3 Return window
If your order arrives with a clear fault, contact support as soon as possible so the issue can be reviewed.
In practical terms, this section explains how HK Realpower expects to handle return window during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
To avoid doubt, return, exchange, and refund outcomes are reviewed against the condition of the item, the timing of the request, the information supplied by the customer, and any specific exception shown on the product page, order record, or final-sale notice.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
Return conditions
2.1 Return conditions
Items must be unworn, unwashed, and returned with original tags attached.
In practical terms, this section explains how HK Realpower expects to handle return conditions during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
To avoid doubt, return, exchange, and refund outcomes are reviewed against the condition of the item, the timing of the request, the information supplied by the customer, and any specific exception shown on the product page, order record, or final-sale notice.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
2.2 Return conditions
Returns that show signs of wear, washing, damage, or missing tags may be declined.
In practical terms, this section explains how HK Realpower expects to handle return conditions during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
To avoid doubt, return, exchange, and refund outcomes are reviewed against the condition of the item, the timing of the request, the information supplied by the customer, and any specific exception shown on the product page, order record, or final-sale notice.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
2.3 Return conditions
Please try garments on indoors before deciding to return them.
In practical terms, this section explains how HK Realpower expects to handle return conditions during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
To avoid doubt, return, exchange, and refund outcomes are reviewed against the condition of the item, the timing of the request, the information supplied by the customer, and any specific exception shown on the product page, order record, or final-sale notice.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
Return shipping
3.1 Return shipping
Customers are responsible for return shipping unless the item was incorrect, faulty, or damaged on arrival.
In practical terms, this section explains how HK Realpower expects to handle return shipping during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
To avoid doubt, return, exchange, and refund outcomes are reviewed against the condition of the item, the timing of the request, the information supplied by the customer, and any specific exception shown on the product page, order record, or final-sale notice.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
3.2 Return shipping
If the return is approved for a fault or shipping error, support will advise the next step.
In practical terms, this section explains how HK Realpower expects to handle return shipping during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
To avoid doubt, return, exchange, and refund outcomes are reviewed against the condition of the item, the timing of the request, the information supplied by the customer, and any specific exception shown on the product page, order record, or final-sale notice.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
3.3 Return shipping
Original shipping charges are not refunded unless required by law or the order issue was caused by us.
In practical terms, this section explains how HK Realpower expects to handle return shipping during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
To avoid doubt, return, exchange, and refund outcomes are reviewed against the condition of the item, the timing of the request, the information supplied by the customer, and any specific exception shown on the product page, order record, or final-sale notice.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
Refund timing
4.1 Refund timing
Refunds are processed to the original payment method after the return is inspected.
In practical terms, this section explains how HK Realpower expects to handle refund timing during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
To avoid doubt, return, exchange, and refund outcomes are reviewed against the condition of the item, the timing of the request, the information supplied by the customer, and any specific exception shown on the product page, order record, or final-sale notice.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
4.2 Refund timing
Please allow 3-7 business days after approval for the refund to appear, depending on your payment provider.
In practical terms, this section explains how HK Realpower expects to handle refund timing during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
To avoid doubt, return, exchange, and refund outcomes are reviewed against the condition of the item, the timing of the request, the information supplied by the customer, and any specific exception shown on the product page, order record, or final-sale notice.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
4.3 Refund timing
If your bank or card issuer takes longer to post funds, please contact them directly after the refund confirmation is issued.
In practical terms, this section explains how HK Realpower expects to handle refund timing during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
To avoid doubt, return, exchange, and refund outcomes are reviewed against the condition of the item, the timing of the request, the information supplied by the customer, and any specific exception shown on the product page, order record, or final-sale notice.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
Exchanges
5.1 Exchanges
Exchange requests are handled subject to stock availability.
In practical terms, this section explains how HK Realpower expects to handle exchanges during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
To avoid doubt, return, exchange, and refund outcomes are reviewed against the condition of the item, the timing of the request, the information supplied by the customer, and any specific exception shown on the product page, order record, or final-sale notice.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
5.2 Exchanges
If your preferred size or color is unavailable, support may offer a refund instead.
In practical terms, this section explains how HK Realpower expects to handle exchanges during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
To avoid doubt, return, exchange, and refund outcomes are reviewed against the condition of the item, the timing of the request, the information supplied by the customer, and any specific exception shown on the product page, order record, or final-sale notice.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
5.3 Exchanges
To reduce exchange delays, include the requested replacement size or color in your first email.
In practical terms, this section explains how HK Realpower expects to handle exchanges during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
To avoid doubt, return, exchange, and refund outcomes are reviewed against the condition of the item, the timing of the request, the information supplied by the customer, and any specific exception shown on the product page, order record, or final-sale notice.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
Final sale
6.1 Final sale
Final-sale or clearance-marked items are not eligible for return unless faulty.
In practical terms, this section explains how HK Realpower expects to handle final sale during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
To avoid doubt, return, exchange, and refund outcomes are reviewed against the condition of the item, the timing of the request, the information supplied by the customer, and any specific exception shown on the product page, order record, or final-sale notice.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
6.2 Final sale
Gift cards and shipping charges are non-refundable unless required by law.
In practical terms, this section explains how HK Realpower expects to handle final sale during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
To avoid doubt, return, exchange, and refund outcomes are reviewed against the condition of the item, the timing of the request, the information supplied by the customer, and any specific exception shown on the product page, order record, or final-sale notice.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
6.3 Final sale
For hygiene and item-condition reasons, any product specifically marked as non-returnable will be noted on the product page or at checkout.
In practical terms, this section explains how HK Realpower expects to handle final sale during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
To avoid doubt, return, exchange, and refund outcomes are reviewed against the condition of the item, the timing of the request, the information supplied by the customer, and any specific exception shown on the product page, order record, or final-sale notice.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
Return preparation, condition review and resolution
Preparing a return request
Before submitting a request, customers should identify the order, the item, the size or variant received, the reason for the request, and the preferred outcome. Clear photographs may be requested for damage, incorrect items, or material differences. Photographs should show the full item, the relevant detail, packaging where useful, and the product label without including unrelated personal information. A request should be made within the applicable return window and before the item is sent anywhere. Sending an item without instructions can delay identification and review.
Fit preference is different from a manufacturing fault. The product page provides measurements and fit guidance to support selection, but customers should compare those measurements with a similar garment they already own. If a size does not suit, describe the fit issue accurately so Customer Care can advise whether a size exchange, return, or other available option is most appropriate. Availability of a replacement size is not guaranteed until the return is reviewed and the replacement is confirmed.
Item condition and packaging
Unless the item arrived faulty or incorrect, returned clothing should remain unworn beyond a reasonable try-on, unwashed, unaltered, and free from fragrance, cosmetics, pet hair, smoke, stains, or other signs of use. Original labels, accessories, protective materials, and product packaging should be included where reasonably possible. Footwear or delicate items, if offered, should be tried on in a way that does not mark or damage them. Hygiene-sensitive or personalised items may have additional restrictions stated on the product page or required by applicable law.
Customers are responsible for packing the item securely and following the provided return route. The product should not be shipped only in lightweight retail packaging if that packaging could be damaged in transit. Retain the lodgement receipt and tracking reference until the resolution is complete. A tracking event that shows arrival does not itself mean the inspection and refund have been completed; the parcel must be matched to the request and the item condition must be reviewed.
Inspection and outcome timing
After receipt, the return may be checked against the original order, authorised item, stated reason, condition requirements, and any evidence previously supplied. If information is missing or the parcel contains a different item, Customer Care may request clarification. Where a return is accepted, the available outcome may be a refund to the original payment method, an exchange, store credit where offered, replacement of a faulty item, or another remedy required by applicable consumer law.
Bank and payment-provider processing times are outside the store’s direct control after a refund is issued. Original delivery fees, return shipping charges, duties, and taxes are handled according to the reason for return, the terms shown at purchase, and applicable law. If an item is not eligible or arrives in a materially different condition from that described, Customer Care will explain the review result and any reasonable next step. Customers should not open duplicate payment disputes while an agreed return resolution is actively being processed unless they believe the process has genuinely failed.
Faulty, damaged or incorrect items
Report a suspected fault, transit damage, or incorrect item promptly through the Contact page. Keep the item and packaging while the report is reviewed. The review may distinguish between a manufacturing issue, transit damage, normal wear, accidental damage, misuse, care-instruction problems, and natural material variation. This distinction helps select a fair and proportionate remedy and does not remove any non-excludable rights that apply under relevant consumer law.
Where evidence reasonably confirms an error before a physical return is required, Customer Care may provide specific instructions. Customers should not repair, wash, dispose of, or send the item to an unapproved address before receiving those instructions, because doing so may limit the evidence available for review. The goal is to resolve legitimate issues consistently while protecting customers and the store from parcel substitution, duplicate claims, and avoidable shipping loss.