Learn what information HK Realpower collects, how it is used, and how to contact support about privacy requests. This page is intentionally written in long-form document style so shoppers can see not only the headline rule, but also the practical review logic, support expectations, and handling context that usually sits behind the rule.
Information we collect
1.1 Information we collect
Contact details such as name, email, phone number, and shipping address when needed for order support.
In practical terms, this section explains how HK Realpower expects to handle information we collect during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
Where customer information is involved, requests, disclosures, retention decisions, browser-level storage, and support handling may depend on the nature of the request, the information reasonably required to verify it, and any legal or operational recordkeeping duties that still apply.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
1.2 Information we collect
Browsing and device information used to improve site performance and understand product interest.
In practical terms, this section explains how HK Realpower expects to handle information we collect during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
Where customer information is involved, requests, disclosures, retention decisions, browser-level storage, and support handling may depend on the nature of the request, the information reasonably required to verify it, and any legal or operational recordkeeping duties that still apply.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
1.3 Information we collect
Items saved in the shopping bag are stored on your current device through your browser.
In practical terms, this section explains how HK Realpower expects to handle information we collect during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
Where customer information is involved, requests, disclosures, retention decisions, browser-level storage, and support handling may depend on the nature of the request, the information reasonably required to verify it, and any legal or operational recordkeeping duties that still apply.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
1.4 Information we collect
Checkout details provided during order placement are used to support fulfilment, order communication, and customer service handling.
In practical terms, this section explains how HK Realpower expects to handle information we collect during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
Where customer information is involved, requests, disclosures, retention decisions, browser-level storage, and support handling may depend on the nature of the request, the information reasonably required to verify it, and any legal or operational recordkeeping duties that still apply.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
How information is used
2.1 How information is used
To respond to customer enquiries and support order-related questions.
In practical terms, this section explains how HK Realpower expects to handle how information is used during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
Where customer information is involved, requests, disclosures, retention decisions, browser-level storage, and support handling may depend on the nature of the request, the information reasonably required to verify it, and any legal or operational recordkeeping duties that still apply.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
2.2 How information is used
To help with delivery updates, returns, exchanges, and sizing support.
In practical terms, this section explains how HK Realpower expects to handle how information is used during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
Where customer information is involved, requests, disclosures, retention decisions, browser-level storage, and support handling may depend on the nature of the request, the information reasonably required to verify it, and any legal or operational recordkeeping duties that still apply.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
2.3 How information is used
To improve site experience, merchandising, and navigation.
In practical terms, this section explains how HK Realpower expects to handle how information is used during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
Where customer information is involved, requests, disclosures, retention decisions, browser-level storage, and support handling may depend on the nature of the request, the information reasonably required to verify it, and any legal or operational recordkeeping duties that still apply.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
2.4 How information is used
To help detect duplicate, incomplete, or delivery-risk orders before dispatch.
In practical terms, this section explains how HK Realpower expects to handle how information is used during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
Where customer information is involved, requests, disclosures, retention decisions, browser-level storage, and support handling may depend on the nature of the request, the information reasonably required to verify it, and any legal or operational recordkeeping duties that still apply.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
Storage and handling
3.1 Storage and handling
Bag contents are stored locally on your device until cleared or removed.
In practical terms, this section explains how HK Realpower expects to handle storage and handling during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
Where customer information is involved, requests, disclosures, retention decisions, browser-level storage, and support handling may depend on the nature of the request, the information reasonably required to verify it, and any legal or operational recordkeeping duties that still apply.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
3.2 Storage and handling
Customer support information is handled only as needed to respond to your request or order support issue.
In practical terms, this section explains how HK Realpower expects to handle storage and handling during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
Where customer information is involved, requests, disclosures, retention decisions, browser-level storage, and support handling may depend on the nature of the request, the information reasonably required to verify it, and any legal or operational recordkeeping duties that still apply.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
3.3 Storage and handling
We limit access to customer information to the support and operational handling needed for the request in question.
In practical terms, this section explains how HK Realpower expects to handle storage and handling during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
Where customer information is involved, requests, disclosures, retention decisions, browser-level storage, and support handling may depend on the nature of the request, the information reasonably required to verify it, and any legal or operational recordkeeping duties that still apply.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
Cookies and local browser data
4.1 Cookies and local browser data
This site may use browser storage to keep your shopping bag and order summary available on your device while you shop.
In practical terms, this section explains how HK Realpower expects to handle cookies and local browser data during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
Where customer information is involved, requests, disclosures, retention decisions, browser-level storage, and support handling may depend on the nature of the request, the information reasonably required to verify it, and any legal or operational recordkeeping duties that still apply.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
4.2 Cookies and local browser data
If you clear your browser data, saved bag contents and recent order summaries on that device may be removed.
In practical terms, this section explains how HK Realpower expects to handle cookies and local browser data during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
Where customer information is involved, requests, disclosures, retention decisions, browser-level storage, and support handling may depend on the nature of the request, the information reasonably required to verify it, and any legal or operational recordkeeping duties that still apply.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
Data requests and contact
5.1 Data requests and contact
For privacy questions or data-related requests, use the Customer Care request form.
In practical terms, this section explains how HK Realpower expects to handle data requests and contact during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
Where customer information is involved, requests, disclosures, retention decisions, browser-level storage, and support handling may depend on the nature of the request, the information reasonably required to verify it, and any legal or operational recordkeeping duties that still apply.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
5.2 Data requests and contact
If you want locally stored bag data removed, you can clear it directly in your browser.
In practical terms, this section explains how HK Realpower expects to handle data requests and contact during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
Where customer information is involved, requests, disclosures, retention decisions, browser-level storage, and support handling may depend on the nature of the request, the information reasonably required to verify it, and any legal or operational recordkeeping duties that still apply.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
5.3 Data requests and contact
Please include the email address connected to your enquiry so support can review your request faster.
In practical terms, this section explains how HK Realpower expects to handle data requests and contact during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
Where customer information is involved, requests, disclosures, retention decisions, browser-level storage, and support handling may depend on the nature of the request, the information reasonably required to verify it, and any legal or operational recordkeeping duties that still apply.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
Your privacy choices
6.1 Your privacy choices
Where required by applicable law, you may ask for access to, correction of, or deletion of personal information we hold in connection with your customer relationship.
In practical terms, this section explains how HK Realpower expects to handle your privacy choices during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
Where customer information is involved, requests, disclosures, retention decisions, browser-level storage, and support handling may depend on the nature of the request, the information reasonably required to verify it, and any legal or operational recordkeeping duties that still apply.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
6.2 Your privacy choices
You may also ask about available marketing opt-out choices or data-related preferences that apply to your use of the site.
In practical terms, this section explains how HK Realpower expects to handle your privacy choices during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
Where customer information is involved, requests, disclosures, retention decisions, browser-level storage, and support handling may depend on the nature of the request, the information reasonably required to verify it, and any legal or operational recordkeeping duties that still apply.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
6.3 Your privacy choices
Requests are reviewed through our support contact route and may require us to verify your identity before we act on them.
In practical terms, this section explains how HK Realpower expects to handle your privacy choices during ordinary site use, checkout review, fulfilment handling, customer support, and post-purchase communication.
Where customer information is involved, requests, disclosures, retention decisions, browser-level storage, and support handling may depend on the nature of the request, the information reasonably required to verify it, and any legal or operational recordkeeping duties that still apply.
By continuing to use the site, submit a request, or place an order, customers acknowledge that this section is intended to provide a fuller operational explanation of how the store handles the topic described here, together with the rest of the applicable site policies.
Privacy request preparation and review
Information that helps us locate a record
A privacy enquiry is easier to review when it identifies the relevant interaction without including unnecessary sensitive information. Customers should use the contact form to provide the name and email address used for the enquiry or order, the approximate date, and a short description of the record or preference they want reviewed. Do not send card numbers, passwords, identity documents, or unrelated personal information through the general form. If additional verification is reasonably required, Customer Care will explain the next step and the minimum information needed.
Requests may cover access, correction, deletion, restriction, objection, or an explanation of how information was used, depending on applicable law and the circumstances. We assess the request against the information we hold, the reason it was retained, security and fraud-prevention needs, transaction and dispute records, and any legal duties that continue to apply. A request does not automatically require the removal of every record; for example, limited order records may need to remain available for accounting, chargeback, safety, warranty, or legal purposes.
Browser storage and shared devices
The shopping bag, account-style preferences, and recent order confirmation shown by this website may be stored locally in the customer’s browser. That information stays on the device unless the browser clears it or the customer removes it. Customers using a shared or public device should close the session and clear locally stored site data after use. Clearing browser storage may remove the current bag and locally saved preferences, but it does not by itself cancel an order or erase information already submitted through a completed transaction or support request.
We encourage customers to keep browsers updated, use device access controls, avoid reusing passwords, and review autofill settings before entering contact or payment information. Links in support messages should be checked carefully before opening. HK Realpower will not ask customers to disclose a full password or complete card number through the general contact form. Suspected impersonation, unusual payment prompts, or unexpected requests for sensitive information should be reported through the site’s Contact page.
Response sequence and record quality
After a request is submitted, Customer Care may acknowledge receipt, check whether the request is sufficiently specific, and ask a focused follow-up question. We aim to keep the process proportionate: straightforward preference updates generally require less verification than requests involving transaction history or disclosure of personal information. Where several requests overlap, they may be handled together so that the response is consistent and the customer does not need to repeat the same context.
When a correction is accepted, it is applied to the relevant operational record where reasonably possible. Historical records may retain an audit trail showing that a correction occurred. When deletion is available, information may be removed, anonymised, or isolated from ordinary use. If we cannot complete a request exactly as submitted, the response will explain the practical reason and any available alternative. Customers may reply through the same Contact route if they believe important context was missed.